WE NEED YOU:

• Review, classify, add/or remove content according to client guidelines, using specific tool
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues or escalate to higher level
• Delivery workload of ticket effectively and in best quality
• Can understand and tracking yourself performance and propose the need help to higher level to improve the performance
• Ensure KPI is met, guideline and policy are adhere to.

WORK LOCATION:

• Tan Binh District, HCMC.

WORKING TIME:

• Service time: willing to work under shifting mode (6 am – 2 pm, 2 pm – 10 pm)

REQUIREMENTS: 

• High school
• Fluent in English both written and reading (TOEIC 450) or the same level
• At least 6 months of experience in Customer Service
• Experience in checking and validating data and E-commerce is a plus
• Minimum typing skill: 50 words per minute

BENEFITS:

• 13th-month salary.
• Insurances followed Vietnamese Labor Law.
• Promotion opportunities, salary increase once/year.
• Periodical bonus: twice/year.
• Bonuses, gifts for Holidays.
• Activities: Birthday party, Town Hall, Employee engagement activities.
• Meal allowance, transport allowance & parking fee.