WE NEED YOU:

• Responsible for managing team of QAs
• Data analysis and making designated reports/decks
• Client & stakeholder management
• Participating in internal & external calibrations
• Communication to heighten awareness and focus on importance of positive customer experience
• Making recommendations and driving improvement
• Ensuring that internal policies, procedures, and compliance regulations are being followed
• Reduce learning curve and help enhance product/process knowledge of new joiners.
• Ensuring that internal policies, procedures, and compliance regulations are being followed

WORK LOCATION:

• Sohobiz building – 38 Huynh Lan Khanh, Tan Son Hoa Ward, HCMC.

WORKING TIME:

• Service time: Monday – Friday, 8:30 – 17:30 and Saturday, 8:30 – 12:30

REQUIREMENTS:

• Graduated from College or above.
• At least 1 year experience in QA for Call Center
• Ensure that Process quality and training are delivered effectively in the stipulated timeline.
• Evaluate process quality and take corrective actions which should be tangible
• Evaluate effectiveness of T & D interventions
• Design and develop Quality framework
• Ensure uniform quality of training being delivered by all training teams in line with client requirement
• Interact and streamline channels of communications with other Functions and Clients

BENEFITS:

• 13th-month salary.
• Insurances followed Vietnamese Labor Law.
• Promotion opportunities, salary increase once/year.
• Periodical bonus: twice/year.
• Bonuses, gifts for Holidays.
• Activities: Birthday party, Town Hall, Employee engagement activities.
• Meal allowance, transport allowance & parking fee.