WE NEED YOU:
- Supervise knowledge and training to team members through rostering, monitoring, briefing, coaching, and others.
- Responsible for the planning, execution, and analysis of programs that support the results of all contact center services (function Employee Support).
- Follow and engage actively in service improvement and motivation programs.
- Take decision about problems that occurred in the entire program that supports service Contact Center and its analysis.
- Follow and make sure all team members are actively involved work closely with the operation to maintain perspective.
- Follow and make sure the whole team is actively involved in the activities of the certification/assessment conducted.
- Provide online test questions for the entire product knowledge for customer services and ensure all test questions are submitted into the system.
- Responsible and ensure update product/program into the system for customer service (function Employee Support).
- Provide Activity Report as Team performance report daily, weekly and monthly bases
Nice to have
- Experience in BPO
- Experience in Tourism/Hospitality/Aviation
WORK LOCATION:
- Scetpa Building, 19A Cong Hoa, Bay Hien Ward, HCMC.
WORKING TIME:
- Monday to Saturday (9am – 6pm)
REQUIREMENTS:
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Have 1+ year of experience in developing and implementing training programs
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Have 1 year-platform training/facilitation skills to deliver quality training programs
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Experience in developing and delivering professional development courses
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Have ability to solve problems quickly and independently while working in a fast-paced environment
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Excellent ability to identify and analyze data for trends
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Experience in providing performance feedback
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Ability to multitask and perform in constantly changing environment
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Strong organizational, planning, prioritization skills
BENEFITS:
- Salary: 16mil Gross.
- Attractive Salary and Benefits
- Performance appraisals every year
- Performance bonus twice a year
- Various training on best practices and soft skills
- Diverse careers opportunities with various industry and products
- Company trip, big annual year-end party every year, team building, etc.
