WE NEED YOU:
OPERATIONS
- Support OM in operation
- Manage team to hit KPI & control quality
- Reporting issue/performance to OM
- Quality control with QA
- Training/Coaching knowledge with QA
- Flexible for daily tasks.
- Review/Feedback SOP, process to OM.
- Fining the gaps in the process and offering the best solutions to improve the agent’s performance
- Process designer and continuously implement new or innovative existing processes to improve KPIs, Customer experiences, and Efficiency performance.
- Forecast the volume of workload daily & peak periods and design plans to overcome but maintain good KPIs.
- Identify risks and provide immediate action plans during the sudden incident
TEAM DEVELOPMENT
- Help all members work in teamwork
CLIENT RELATIONSHIP
- Coordinate with other teams/ departments to achieve business goals
WORK LOCATION:
- Sohobiz Building, Floor 1, 38 Huynh Lan Khanh, Ward 2, Tan Binh District, HCM
WORKING TIME:
- Service time: 8:30 AM – 5:30 PM, Monday – Friday, 8:30 AM – 12:30 AM Saturday
REQUEST
- Graduation from College.
- At least 4 years of experience in team management
- At least 02 years of management experience (Supervisor level)
- Ability to handle multiple tasks while staying organized
BENEFITS
- Working in the environment of a multinational corporation, with customers being the leading foreign companies in the field
- Promotion opportunities
- 13th-month salary
- Insurances followed Vietnamese Labor Law
- Bonuses, gifts for Holidays
- Activities: Birthday party, Employee engagement activities
