WE NEED YOU: 
✔Lead and manage a team of agents to achieve project targets. 
✔Monitor team performance, productivity and attendance 
✔Coach agents to support sellers in driving sales, GMV growth, and platform adoption 
✔Handle escalations and support agents for issue resolution. 
✔Identify performance gaps and provide coaching and development plans. 
✔Prepare and submit daily, weekly, and monthly performance reports to management. 
✔Manage recurring meetings with team(s) to review performance  
WORK LOCATION: 
✔ 4th Floor, Pico Palaza, 20 Cong Hoa, Bay Hien Ward, Tan Binh District, HCMC 
WORKING TIME: 
✔ Monday – Friday: 9:00-18:00  
REQUEST: 
✔ 1 year minimum supervising/leading a team of 20 or more people in Customer Service, Telesales, Call 
Center  
✔ Experience in E-Commerce, Technology is a plus  
✔ Experience using CRM, … 
✔ English communication skill B1 
✔ Experience in a high-growth organization strongly preferred 
BENEFITS: 
✔ Salary: Negotiation 
✔  Working in the environment of a multinational corporation, with customers being the leading 
foreign companies in the field 
✔ Promotion opportunities 
✔ Periodical bonus: twice/year 
✔ Position promotion, salary increase: once/year 
✔ 13th month salary 
✔ Insurances followed Vietnamese Labor Law 
✔ Bonuses, gifts for Holidays 
✔ Activities: Birthday party, Employee engagement activities 
HOW TO APPLY: 
✔ Please kindly send your CV to email: huy.nhq@trans-cosmos.com.vn 
✔ Title: Apply for TCV_[Job Title]_Full Name_Mobile phone 
CONTACT: 
✔ Mr. Quang Huy| Email: huy.nhq@trans-cosmos.com.vn