WE NEED YOU:
✔ Develop and improve coaching skills of all leaders
✔ Manage escalated transactions from clients/customers/team members 
✔ Review, plan and update leave requests from all levels
✔ Update team members on process and policies changes rolled out by client
✔ Participate/Organize weekly meeting on project updates 
✔ Complete the needs of reporting such as Operations Health Check, EWS Process & it’s Analysis etc 
✔ Able to compute profit and loss of the project
✔ Address and manage attrition consistently and continuously discuss the progress and ways to 
improve with Operations
✔ Always seek ways to have discussion on Probationary Scorecard, Operational Policies, setting of 
expectations etc for further improvements
✔ Prepare, develop and present project’s performances to client

WORK LOCATION:
✔ 10 Floor, 19A Cong Hoa, Ward 12, Tan Binh District, HCMC

WORKING TIME:
✔ Service time: 08:00 AM – 05:00 PM , Monday – Friday, and Bi-weekly Saturday 

REQUEST
✔ Bachelor‘s degree or equivalent. 
✔ Minimum 3 year of managerial experience in contact center environment.
✔ Fluent in Engish & Korean, English level B2 & Korean Topik 5 (must have) 
✔ Strong in communication and good presentation skills in both English and Korean
✔ Strong analytical skill is a plus. Otherwise, critical thinking is required
✔ Ability to handle multiple tasks while staying organized
✔ Ability to travel
✔ Proficient in MS Office and CRM

BENEFITS
✔ Salary: negotiation
✔ Working in the environment of a multinational corporation, with customers being the leading foreign 
companies in the field
✔ Promotion opportunities
✔ Periodical bonus: twice/year
✔ Position promotion, salary increase: once/year
✔ 13th month salary 
✔ Insurances followed Vietnamese Labor Law
✔ Bonuses, gifts for Holidays
✔ Activities: Birthday party, Employee engagement activities