About transcosmos Vietnam

transcosmos Vietnam (TCV) is one of the leading BPO service providers in Vietnam, operating since 2014 with over 2,600 employees across Hanoi and Ho Chi Minh City. We deliver high-quality services in Contact Center, Digital Marketing, Engineering Solutions, and Back-office Operations for both local and multinational clients.

We are looking for a Japanese-speaking Team Leader to manage a team supporting Japanese clients in recruitment-related data processing operations.

Key Responsibilities

• Lead and manage a team responsible for recruitment data processing services for Japanese clients.
• Communicate and coordinate with clients to receive and process operational information.
• Develop and maintain operational procedures, workflows, and quality standards.
• Monitor team performance, coach employees, and resolve operational issues.
• Plan workforce allocation and ensure KPIs and service quality targets are achieved.
• Collaborate with internal departments to ensure sufficient staffing and operational efficiency.
• Prepare reports, analyze performance, and propose improvement initiatives.
• Perform other tasks assigned by management.

Requirements

• College degree or above.
• Japanese proficiency equivalent to JLPT N2 or higher.
• Strong communication skills in Japanese (speaking, listening, reading, and writing).
• Proficient in Microsoft Office and reporting tools.
• Experience in team leadership, operations, customer service, BPO, back-office functions, or related fields.
• Knowledge of HR, accounting, or business operations is an advantage.
• Experience working or living in Japan is highly preferred.

Benefits

• Competitive salary: 20 - 30M VND/month.
• Performance bonus twice a year.
• 13th-month salary.
• Promotion review twice a year.
• Annual salary review.
• Comprehensive social insurance according to Vietnam labor law.
• Annual health check-up.
• 12 annual leave days.
• Professional Japanese working environment.
• Clear career development path.
• Team building activities, company trips, and employee engagement programs.

Why Join Us?

• Work directly with Japanese clients.
• Stable Monday–Friday schedule.
• No sales targets.
• Opportunity to develop leadership and operational management skills in a multinational BPO environent.