WE NEED YOU:
✔ Management of site/accounts SLA, SLO with IT stakeholders and business operations.
✔ Deliver efficiencies by contributing to Global Projects including automation by tracking &
completing site-specific actions/projects on time.
✔ Onboarding New Accounts, managing Ramp Up & Ramp Downs, Account Movements &
capturing new client requirements to work with the solutions teams & get it implemented &
manage client visits
✔ Coordinate with the FM team for site-specific requirements related to UPS, Gensets, DC
access etc.)
✔ Hands-on experience on End-user computing devices like Desktops, Laptops, Hard Phones,
Wifi devices, etc. on both Hardware and software aspects.
✔ Hardware – expertise in identifying & replacing faulty components for deskside, servers,
Video Conferencing equipment etc.
✔ Software- OS level troubleshooting in Win 10 & Win 11, MS Office 2013 & Above
package, Outlook config, One Drive, Softphone, Antivirus troubleshooting, HDD to HDD
Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting,
Wifi Config, Video Conferencing. Firmware updates for deskside equipment like Cisco,
Avaya, and IP phones.
✔ Hands-on handling of IT Ticket resolutions on ITIL-based framework, maintaining systems
compliance and audits as per COPC, ISO 27001 etc. standards & ensuring 100% contract
compliance.
✔ Troubleshooting & co-ordination for high impact/severity issues & communicating real time
updates to the related team.
✔ Excellent knowledge and understanding of Network, Server & Voice infrastructure for
strong troubleshooting & problem resolution skills like Ping & Tracert Analysis, End user
Avaya voice troubleshooting, Active Directory Group Policy troubleshooting, DNS
resolution, IP config troubleshooting etc., Hub room and Data Center Structured Cabling.
✔ Installation of encryption software on all the desktop/laptops to ensure we are compliant to
IT & Customer security policies.
✔ Managing Local DNS/DHCP/File server/Firewall for day-to-day operations to support
Business.
✔ Ensure patch deployment on desktops, compliance management are up to date.
✔ Achieving and Maintaining high IT VOC scores.
✔ Identify & report possible/potential exposures that may lead to fraud/non- compliance.
Ensure 100% compliance to IT & business processes & org policies.
WORK LOCATION:
✔ 10F Scetpa Building, 20 Cong Hoa Street, Ward 12, Tan Binh District, HCMC
WORKING TIME:
✔ Service time: 11:00 AM – 8:00 PM, Wed – Sun & Bi-weekly Monday
✔ Rotational Shifts, willing to work predominantly in night shifts, 24/7 environment.
REQUEST:
✔ Bachelor's Degree/Technical Diploma. Certifications: MCSA
✔ 2 - 5 Years of relevant experience in an Enterprise IT Environment
✔ Excellent Proven skills in Customer & Client Management, Problem Management, Incident
Management, Change Management, RCA & Ticket Analysis.
✔ Experience in solving IT equipment problems (both software and hardware) for end users
such as: Desktop computers, laptops, desk phones, network devices (wifi devices)
✔ Hands on experience on Desktops & Laptops, thin client, both windows software and
hardware.
✔ Troubleshooting MS Office package 2010 and above
✔ Knowledge on Server, Networks and Linux
✔ Identify the potential issues and escalate to relevant tech teams to prevent them.
✔ Effectively interact with IT team and various teams to provide solutions to complex
technical issues
✔ Able to work independently, adaptable when working in a team and have problem solving
skills.
BENEFITS:
✔ Promotion opportunities
✔ Periodical bonus: twice/year
✔ Position promotion, salary increase: once/year
✔ 13th-month salary
✔ Insurances followed Vietnamese Labor Law
✔ Bonuses, gifts for Holidays
✔ Activities: Birthday party, Employee engagement activities
