Function & Responsibilities:

1. Deployment (50%)

• Participating in kick-off sessions & UAT session to identify the issue & impact of changes to user.
• Collaborating with relevant Department to prepare training document other relevant preparation (quiz, agenda, etc.)
• Conducting training sessions to users & support user for inquiries & monitor issue resolving progress.

1. Usual Business (50%)

• Training & onboarding new key user.
• Collaborating with relevant Department to implement maintenance activities, translate training materials.
• Creating ticket, follow up and closing incidents/bug.
• Provide assistant in monitoring and analyzing system performance.
• Being 2^nd tier of support for all relevant users and hosting weekly/bi-weekly sync to update relevant stakeholders on product operations.

Skill & Qualifications

• Good understanding of business process and system
• Knowledge to diagnose and categorize problems independently.
• Highly responsibility & learning, work under high pressure.
• Active for work to complete deadline & contribute process.
• Good command of English

Working Condition:

• Working hour: From 8:30 - 17:30, Monday - Fiday (Saturday 8:30 - 12:30), Sunday – off.
• Bonus (depend on company’s business)
• Company trip, team-building events