WE NEED YOU: 
1. Deployment (50%) 
• Participating in kick-off sessions & UAT session to identify the issue & impact of changes to user. 
• Collaborating with relevant Department to prepare training document other relevant preparation 
(quiz, agenda, etc.) 
• Conducting training sessions to users & support user for inquiries & monitor issue resolving 
progress. 
2. Usual Business (50%) 
• Training & onboarding new key user. 
• Collaborating with relevant Department to implement maintenance activities, translate training 
materials. 
• Creating ticket, follow up and closing incidents/bug. 
• Provide assistant in monitoring and analyzing system performance. 
• Being 2nd tier of support for all relevant users and hosting weekly/bi-weekly sync to update 
relevant stakeholders on product operations. 
WORK LOCATION: 
• Sohobiz Building, Floor 1, 38 Huynh Lan Khanh, Tan Son Hoa Ward, HCMC 
WORKING TIME: 
• Service time: 8:30 AM – 5:30 PM, Monday – Friday, 8:30 AM – 12:30 AM Saturday 
REQUEST 
• Good understanding of business process and system 
• Knowledge to diagnose and categorize problems independently. 
• Highly responsibility & learning, work under high pressure. 
• Active for work to complete deadline & contribute process. 
• Good command of English  
BENEFITS 
• 13th month salary. 
• Insurances followed Vietnamese Labor Law. 
• Promotion opportunities, salary increase once/year. 
• Bonus (depend on company’s business). 
• Activities: Birthday party, Town Hall, Employee engagement activities.