We‘re a leader in eCommerce, with customers across Southeast Asia, South Asia, and Latin America.

Our 70+ in-house designers? Smart, curious, and a little too obsessed with great copy.

As our next UX Writer, you‘ll own multiple domains and team up across journeys to make end-to-end experiences smoother, clearer, and a whole lot more human—with the power of words.  

If you think microcopy deserves major love, we want to hear from you.

Your growth starts here:

• A diverse, inclusive team that celebrates different perspectives.
• Supportive leadership that champions your ideas.
• Clear focus on career development and growth.
• Opportunities to work on impactful, user-facing features.
• A safe space to learn, experiment, and grow.
• Long-term growth, not just a job, but a journey.

Job description:

Take Domain ownership & drive UX Writing excellence:

• Craft and maintain a consistent and persuasive voice and tone for all e-commerce touchpoints, including but not limited to product pages, checkout flows, user interface (UI) elements, notifications, error messages, and seller centres.
• Collaborate closely with cross-functional teams, including UX designers, product managers, marketing specialists, and developers, to ensure the seamless integration of compelling copy within the user experience.

Elevate craft and scale impact:

• Develop and implement content guidelines and style guides to ensure a unified and user-friendly content experience throughout the e-commerce app and platforms.
• Create clear, concise, and user-friendly microcopy for buttons, forms, tooltips, and other interactive elements, providing users with clear directions and assistance when needed.

Work fast & learn fast to stay ahead:

• Gather feedback to continuously iterate and improve the effectiveness of the written content.
• Stay updated with industry best practices and new technologies, integrating emerging trends into the UX writing process to drive innovation.
• Ensure all content adheres to brand guidelines, legal requirements, and regulatory standards.

Requirements:

1. UX writing/Content design for digital channels or products (app or web) for "2C" (to Consumer) industries or business domains. E-commerce experience is a plus.
2. More than 2 years of working/professional experience in UX writing, content design, or/and copywriting. Advantage to those who understands the differences between these related disciplines.
3. Familiar with user-centred design and accessibility for digital product experiences (app or web)
4. Comfortable using Industry-standard design tools like Figma or internal enterprise tools.
5. Aware and able to apply latest UX, digital marketing, and content trends.
6. Fluent in English and Vietnamese (spoken and written).
7. Experience in translating English to Vietnamese.
8. Bachelor‘s degree in Communications, English, Marketing, or a related field.